Privacy policy

Privacy policy ALDORR

About our privacy policy

ALDORR cares about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information that we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of ALDORR derived from it. The effective date for the validity of these conditions is 24/02/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details of which can be found at the end of our privacy policy.

About the data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.

Webshop software

MyWebstore
Our webshop is developed with software from WordPress. Personal data that you make available to us for our services are shared with this party. WordPress has access to your data to provide us with (technical) support, they will never use your data for any other purpose. WordPress is obliged, on the basis of the agreement we have concluded with them, to take appropriate security measures. WordPress uses cookies to collect technical information related to your use of the software, no personal data are collected and / or stored.

Webhosting

Siteground
We purchase web hosting and e-mail services from Siteground. Siteground processes personal data on our behalf and does not use your data for its own purposes. They may, however, collect metadata about the use of the services. This is not personal data. Siteground has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Siteground is obligated to maintain confidentiality pursuant to the agreement.

Gmail
We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we treat all our e-mail traffic as confidential.
Payment processors

Mollie
For handling (part of) the payments in our shop, we use the platform of Mollie. Mollie processes your name, address and residence details and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymised) data with third parties. All of the above-mentioned safeguards for the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie will not retain your data any longer than is permitted by law.
Reviews

TrustedShops
We collect reviews through the platform of TrustedShops. If you leave a review through TrustedShops, you are required to provide a name and email address. TrustedShops shares this information with us, so we can link the review to your order. TrustedShops will also publish your name on their own website. In some cases, TrustedShops may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with TrustedShops. They use this information only to invite you to leave a review.

TrustedShops has taken appropriate technical and organizational measures to protect your personal data. TrustedShops reserves the right to engage third parties for the provision of its services, for which we have given WebwinkelKeur permission. All the above guarantees regarding the protection of your personal data are also applicable to the parts of the service for which TrustedShops uses third parties.

Shipping and logistics
Invoicing and bookkeeping Founders
To keep our records and accounts, we use the services of Founders. We share your name, address and details regarding your order. This information is used to administer sales invoices. Your personal information is protected and stored. Founders is committed to secrecy and will treat your information confidentially. Founders will not use your personal information for other purposes than the above.

External sales channels
Purpose of the data processing
General purpose of processing
We use your information solely for the purpose of providing our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Automatically Collected Data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal research
When the occasion arises, ALDORR may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we will be forced to share your data, but we will oppose this within the possibilities offered by the law.

Storage periods
We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights
Under the applicable Dutch and European legislation, you as the data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can exercise them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection
You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you.
or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.

Right of rectification
You always have the right to have the data we process, which relate to you or can be traced back to you, corrected. You can send a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.

Right to restriction of processing
You always have the right to restrict the data that we process, or have processed, which relate to you or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided that the data will no longer be processed until you lift the restriction.

Right of portability
You always have the right to have the data we process, which relates to you or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right of objection and other rights
If the occasion arises, you have the right to object to the processing of your personal data by or on behalf of ALDORR. If you raise an objection, we will immediately cease processing your data while we wait for your objection to be dealt with. If your objection is well-founded, we will provide you with copies and/or copies of the data that we are processing (or have processed) and will then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies
Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the “Analytics” service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Cookies from third parties
In the event that third-party software solutions use cookies, this will be stated in this privacy statement.

Changes in the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process data already collected about you, we will inform you by e-mail.

Contact details ALDORR
– Pieter Zeemanweg 47
– 3316GZ Dordrecht The Netherlands
– T (078) 203-2530
– E [email protected]

Contact person for privacy matters
Willem van den Berg